Damages and Issues
Please inspect your order upon reception and contact us immediately within 3 days after the item arrives. If the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
- About damaged goods
Email pictures of the damaged merchandise to info@roomco.ca.
In your message, please note your order number.
We are truly sorry about the damaged goods that may be caused during shipping and we will work to send you a refund as soon as possible.
- Other issues
If a customer fails to pick up her/his shipment and/or the products are returned/returning to the country of origin. In such case, refund will be possible but the customer must cover a shipping cost.
If a customer refuses to pay duty and the package is shipped back to us and arrives safely, we will refund you for the amount minus any additional cost of return shipping. If the package is abandoned because duty is accepted we are unable to refund for the lost goods. If the product is returned damaged or broken, we will not be able to refund for the lost goods.
If somewhere along the way a customer might have made a mistake such as input an incorrect shipping address. In such cases, refund will not apply but we will try our best to liaise with the delivery service provider to locate your item.
Natural Product Variations
Since we deal with a lot of natural materials and handmade items, products have variations and their imperfections are not considered defects. This is especially true of wood product, rattan and ceramics. However, please make sure to contact us if you find any problem, we would be more than happy to solve your concern.
