REFUND & PURCHASE POLICY

Please Read Before Purchase
Thank you for shopping with us! Before placing an order, please review the following important details:

1. Product Variations
Our products may have slight variations in texture, color, or finish due to the manufacturing process. Small marks, tiny bubbles, or minor inconsistencies in ceramics are considered normal and do not affect quality or usability.

2. Returns & Refunds
Due to the fragile nature of our items, we do not offer exchanges or returns for refunds. However, if your order arrives damaged, defective, or incorrect, we will take full responsibility. Please contact us within 3 days of delivery with photos of the issue, and we will work to resolve it promptly.

3. Damaged or Incorrect Items
Email pictures of damaged merchandise along with your order number to info@roomco.ca within 3 days of receipt.

We sincerely apologize for any shipping damage and will process a refund as soon as possible.

4. Shipping Issues & Customs
If a shipment is returned due to an incorrect address provided by the customer, a refund will not apply. However, we will do our best to assist in locating your package.

Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost.

By placing an order, you acknowledge and accept these terms. If you have any questions, feel free to reach out to us at info@roomco.ca.